Combining the precision of artificial intelligence with the empathy and judgment of human professionals
Digital agents work in tandem with human agents to complete tasks with maximum efficiency.
In association with our sister company Spectar Health Inc. we are combining the precision of AI with the empathy and judgment of human professionals. Our AI +Human model helps healthcare providers automate smarter, scale faster, and significantly reduce costs.
Introducing Specia™—a secure, cloud-native digital agent that automates complex administrative workflows while allowing human oversight where it matters most. Specia automates repetitive tasks to free up your human capital to focus on delivering care, not admin.
Creates a new patient account in Brightree
Inputs patient and doctor information
Transfers handwritten Rx details from scanned PDF
Transcribes JPG of patient medical ID
Detects patient contact info is missing: sends an email to the doctor’s office
Inputs contact info in Brightree once received
Emails patient a link to set up an account and schedule an onboarding appointment
Crosschecks daily referrals from EHR vs patient accounts created
Reviews Rx information before care is delivered
Handles exceptions such as no response from doctor’s office (calls office) and no response from patient (calls patient)
New patient intake processing time by a human = 15 minutes
AI Agent +Human = 5 minutes with the +Human time = 1 minute per transaction
AI Agent +Human can process 480 transactions per 8-hour shift vs 32 transactions by human alone
AI Agent Processing Considerations
This assumes multiple AI agents collaborating to handle incoming referrals, including those received before or after regular shift hours.
The processing speed of AI agents depends on the performance of the software they use—for example, Brightree. Therefore, processing times may vary based on the capabilities of the third-party system.
Spectar Health Inc. is a US-based corporation working in collaboration with Healthscope-Agility and Spectar Group: a global innovator in AI and hyper-automation technologies.
