Be part of the 24/7 Helpdesk, point of contact regarding support for all sort of IT issues, concerns, and request for both hardware and software.
Manage Issues using ticketing system to document the concerns and resolution.
Assist the HR and Operation on IT concern and request access regarding new hire computer system setup and user access.
Facilitate the user access credential provisioning and ensure to make available prior to new hire on boarding as well as timely termination of access to any outgoing employees
Troubleshoot issues related to the Virtual computer and Server as needed
Qualifications:
BS Computer Science or IT related studies
At least 3years relevant experience as Technical Support
Advance knowledge of windows 10 operating system and support
Physical and virtual Desktop trouble shooting
Advance understanding of network WAN and LAN topologies
Understanding of network routing, load balancing, VLAN, VPN (IPsec and SSL)
Knowledgeable of windows server 2012 services DNS, Active Directory, Domain Controller.
Good understanding of Terminal Services, experience working with Microsoft Virtual desktop is an advantage.
Good knowledge of Microsoft office 365 management.
Working experience with VoIP system and understanding its principles.
