We offer a simple per-employee, per-month payment structure.
We strictly adhere to all Philippines labor laws and do right by our people. Our base starting pay is more than double the average ‘BPO’ starting salary. There are numerous monetary loads on top of salary. For example, there is a 10% load for working night shift, an average of 20% load for all the different employment taxes (15% load for Social Security alone), 1.5-2x hourly rates for working overtime and public holidays, and what is called ‘13th month pay’ (which is a government-mandated bonus of a full month’s pay, paid in December). We provide all employees and their family with private health insurance.
Most employees will receive the 10% load for night shift as they work overnight to match their client’s business hours. In addition, the Philippines has 30 public holidays. Most employees will take their client’s days off instead, which results in additional rates being paid for working through local holidays.
We annualize the cost of these loads and build them into the monthly fee, providing a simple and predictable cost for you.
This includes everything your offshore team needs onsite in the Philippines – office space, desks, computer equipment, high-speed internet, co-branded uniforms – and the staff required to the support them.
Our HR team helps identify and recruit candidates, legally employ your team, and support them day-to-day. Our IT team helps securely connect your systems and set up employees on your email, phone, and CRM systems. Our Quality team advises on best practices and documentation for training. We also have a full-time Employee Engagement Manager who is responsible for recognizing great service provided to our clients’ patients and customers. We have weekly, monthly, and quarterly rewards and an annual company party every year where we recognize top achievers.
We aim for a 20% profit margin after overhead. This allows us the cash flow to be continually adding to our capabilities, delivering ongoing training to our IT, HR and management staff, and updating equipment and software to deliver the best possible service to our clients.
Learn more about Life at Agility.